Singapore Archives - Attribute Data

Analyst, Customer Intelligence

by attributedata on July 1, 2019 Comments Off

Our team of Analysts play the role of detective to uncover clues and insights from the world around them. Get an exclusive backstage pass into the data that fuels business decisions and product design across a myriad of industries. You will develop excellent “interrogating” skills on your subjects so no stones are left unturned. You will learn how data flows through connected marketing systems, the elegant ways of acquiring and harnessing them. You will also learn the art of communicating clear insights from your analysis, bring perspectives and context through visualizations and dashboards to drive actionable tasks that make a difference for our clients!

As an Analyst, you will be embarking on a growth journey to become a consultant with a solid data analytics specialization and certifications to strut with. Does it excite you to talk to clients about opportunities you have uncovered from your analysis? Do you thrive in honing your skills across multiple industries while making change that matters to our organization and clients?

Join us for this opportunity to step up and grow your experiences.

KEY TRAITS

Business Savvy – Quick to understand an organization’s business, strategy and industry. Ability to understand a strategy and align tactical work around that strategy.
Analytical Skills – Sharp in observing, collecting data, interpreting patterns, finding correlations and causations, testing and proving hypothesis and bringing in perceptive and context when articulating observations and insights
Communication Skills – Able to articulate and present ideas and thoughts with clarity, tailoring your message to suit audiences and ensure the intended information is received.
Stakeholder Management Skills – Able to manage expectations, exchange meaningful conversations, build trust and prioritize mid to senior level stakeholders’ needs with ease.
Customer Focus – Understand the end-user or end customer’s needs and the drive to ensure that insights and recommendations meet those needs.
Leadership Skills – Lead and facilitate internal and external engagements. Lead and mentor junior team members.

PRIMARY RESPONSIBILITIES

Take a lead role in partnering with our clients to understand their business challenges and develop holistic analytical solutions
Translate business requirements into quantifiable metrics.
Design data acquisition strategies and ensure that the datasets we are collecting meet our clients’ requirements and follow good governance practices.
Prepare and integrate client datasets, analyzing data sources for insights.
Design dashboards and presentations that tell clear stories, create ad hoc reports that deep dive into business opportunities and discovering valuable audiences and segments that contributes significantly to our clients business.
Propose performance optimizing hypothesis and A/B test recipes across digital platforms to improve customer experience for audiences and segments with statistically confident results.
Share observations and recommendations with our clients, and inspire and educate them to become better in maximising the value their data give them.
Build processes to effectively create and scale our delivery of data and analytics insights
Constantly sharpen your skills across the best in class data technology stacks that we adopt, new data analysis techniques and be on top of industry trends to deliver effective consultation.
Acquire required certifications and complete training as per identified by Head of Customer Intelligence
Mentor and develop junior members of the team
Contribute to the development of content that builds thought leadership for the company.

REQUIREMENTS

A basic degree (Master’s preferred) in Data Science, Computer Science, Information Technology, Economics, Information Systems, Statistics, Applied Math or any other related field
Working experience with data analysis capacity
Has good experience in presenting and defending insights

Articulate communicator who is able to work cohesively with all levels intra and inter department through face to face or in writing

Able to use data to tell a cohesive story

Has gathered requirements and needs, and define client problems

Experience in drafting proposals or business cases and scope solutions

Understands business and customer metrics, knows how they are used to measure performance

Demonstrates experience in research and data analysis, drawing actionable insights from raw data and information to help further the client’s business cause

Has managed an active portfolio of approximately 5-6 projects

Experience in working with multi-skilled teams in a fast paced environment.

Web savvy. Exposed to web/ mobile development process, understands how a webpage and mobile app is created, understands how a browser store cookies.

Demonstrates strong working knowledge of at least 1 data analysis or visualization tool such as Google Analytics, Adobe Analytics, Tableau, Domo

Has strong Microsoft Office and mad Excel skills
An advantage if you have experiences with:

Data management, marketing automation, CRM, or other similar technology platforms
- A/B/N testing or site personalization workstreams
- Debugging tools (Charles, Fiddler), packet monitors
- HTML, JavaScript, jQuery, JSON and other JavaScript framework/libraries, Python, SQL
- Building data pipelines, data pre-processing, data integration, data modeling, segment identification tasks
- Key IT business systems, reporting, and data warehousing

IMPORTANT NOTE

Fresh graduate can apply as junior analysts to start your journey with us!

We require our candidates to take an aptitude test should they be interested in applying for this role. Click here to take the test.

Developer, Technology Enablement

by attributedata on July 1, 2019 No comments

As a Developer in Attribute Data’s Technology Enablement team, you will work with a varied group of clients to ensure they get the maximum business value out of their data and to play an integral part of driving business growth for Attribute Data. You will use your technical skill sets to design and implement scalable solutions with the best in class customer intelligence platforms that we work with, collecting and activating data sets that help our clients understand their customers’ behaviour and build valuable targeted customer experiences that makes a difference.

In our Technology Enablement team, you will be embarking on a growth journey from a developer to become a consultant with a solid platform or integration specialisation and certifications to strut with. Does it excite you to be in a place where you work with teams to help clients distill their underlaying business issues, diagnose and implement the right solutions that can grow with them? Do you thrive in picking up new skills across multiple industries while making change that matters to our organization and clients?

Join us for this opportunity to step up and grow your experiences.

KEY TRAITS

Analytical Skills – Sharp in observing, asking the right questions, perceiving non verbal cues, and to analyse stakeholder needs and diagnose business challenges that can be solved with technical solutions.
Communication Skills – Able to articulate and present ideas and solutions with clarity, tailoring your message to suit audiences and ensure the intended information is received.
People Skills – Able to quickly build and maintain positive relationships with team-members and stakeholders as such collaborate with openness to achieve a common goal.
Customer Focus – Understand the end-user or end customer’s needs and the drive to ensure that solutions designed and implemented can meet those needs.

Flexibility – Willing and able to change one’s approach to the technical solutions and/or course of action in response to business needs.
Creativity – Know the rules, think, go around it to Ideate, design and build hyper customised solutions that our clients will thank us for.

PRIMARY RESPONSIBILITIES

Play an active role in partnering with our clients and internal teams to understand their business challenges, objectives and develop holistic technical analytics solutions
Design data acquisition strategies to ensure that the datasets we are collecting meet our clients’ requirements and follow good governance practices.
Develop technical approach, solution design, implementation, quality assurance and governance plans throughout entire solution cycles and during business development phase, keeping close collaboration with the internal teams and clients.
Assist in designing and building of data pipelines, integrate datasets across systems and sources, orchestrate data flows across various cloud platforms to provide personalised next best actions for a better customer experience on our clients’ platforms.
Maintain a deep understanding of web behaviour as such participate in creating targeted and connected digital journeys by serving the right content to the right audience
Contribute to standardising and setting governance to our development practices, create code libraries and repositories and set standards to adhere to for maintaining excellent code quality and scalable code management.
Utilise, customise and develop APIs to enable seamless and efficient integration of data flow across our clients’ data and marketing technologies.
Partner with the Project Excellence team to create test cases, ensure data quality assurance, perform complex troubleshooting issues and provide clear approaches to solutions and determine impact of new releases to current implementation.
Play an active role in ensuring our internal technical and productivity systems are in place and optimised.
Constantly sharpen your skills across the best in class data technology stacks that we adopt, new data analysis techniques and be on top of industry trends to deliver effective consultation.
Acquire required certifications and complete trainings required by the company
Mentor and develop junior members of the team
Contribute to the development of content that builds thought leadership for the company

REQUIREMENTS

Experience/background in web development, analytics, or statistics
Has a basic understanding of web analytics metrics.
Passion for the web and data. Highly curious to uncover insights that will help optimize online experiences. You should be able to display your web analysis prowess with the use of leading tools such as Adobe Analytics or Google Analytics.
Can translate business requirements into written technical requirements
Able to communicate and present solutions. Can work well with team members to deliver technical solutions
Understands the value of web technologies, client-side and server-side scripts, knowledge of website administration
Proficient in HTML, CSS, JavaScript and various frameworks/libraries such as jQuery.
Familiar with Internet browsers, Microsoft Excel, and a packet monitor. You should also be comfortable working in the Windows and Mac OSX environments
Proficient in using Microsoft Office Suite of products
Logical, meticulous, self directed, starter and finisher.
Advantage if you have the following skillsets or experiences:
- Have a marketing background, or comes from a marketing role
- Have knowledge of the Python programming language.
- Proficient in web programming languages like Java and PHP.
- Mobile App/ WeChat Mini Program development experience
- Worked with Tag Management solutions (Google Tag Manager, Adobe Dynamic Tag Management, Adobe Launch, Tealium, etc.).
- Worked with enterprise data management, CRM, marketing automation, service platforms such as Adobe Experience Cloud, Salesforce Clouds, Oracle Marketing Cloud.
- Have experience with web debugging tools (Charles, Fiddler).

We require our candidates to take an aptitude test when they apply for the role.

Fresh graduates can start your journey with us as junior developers.

Before doing so, please review the following link for a crash course on Web Analytics https://analytics.google.com/analytics/academy/course/6

Aptitude test: https://tinyurl.com/JobAtAttributeData

Project Success Executive

by Joanna Teo on April 26, 2019 Comments Off

As our Project Success Executive, there are no dull moments as the everchanging nature of projects and evolving client requirements offer different challenges each day.

You will become an expert multi-tasker with an eye for detail on managing project timelines with the opportunity to work across all teams and functions in the space of digital analytics.

RESPONSIBILITIES

What would you be doing?

● Project Management & Planning

o Assist in drafting project plans and documentation to ensure that projects are managed against a clear set of defined deliverables and milestones.

o Produce project documentation and implement knowledge practices to support the development of training materials and content for end users

o Produce user guides and SOP documentation for internal business systems

● Project Support

o Track all tasks and effort for project task deliveries

o Provide administrative support to all project team members

o Update and Maintain records of client and account information

o Prepare test case documents and support user acceptance and data quality assurance tests

● Collaboration & Communication

o Ensure project objectives are clearly articulated and understood by internal and external team members

o Document meetings and communications with clients in meeting minutes

o Plan and communicate clear timelines and deadlines, ensure they are being understood and adhered to.

● Project Performance Measurement

o Measure and report on productivity metrics, allowing continuous improvements on efficiency, effectiveness of resource utilization

● Other duties

o Support team mates across job functions

o Involvement in knowledge management process

IMPORTANT NOTE

We require our candidates to take an aptitude test when they apply for the role.

Before doing so, please review the following link for a crash course on Web Analytics https://analytics.google.com/analytics/academy/course/6
Aptitude test: https://tinyurl.com/JobAtAttributeData

Customer Success Manager

by attributedata on January 11, 2019 No comments

JOB DESCRIPTION

Customer Success Managers (CSM) are Attribute Data’s main point of contact. They are responsible for owning, managing, and growing relationships with a set of accounts across multiple industries and verticals. This role is charged with creating a culture of partnership between Attribute Data and our customers by acting as a trusted adviser and advocate. The CSM helps our customers to achieve their business goals by developing deep understanding of their industry, business, marketing goals, and organizational structure. The CSM also works across all Attribute Data functions to ensure an excellent customer experience.

DESIRED TRAITS

Savvy relationship builders who have a passion for learning about, discussing, and presenting innovative initiatives around data intelligence, growth transformation and technology enablement
Strong problem solvers who can think strategically and translate the strategy into action to drive key results
Able to consistently juggle numerous deliverables simultaneously
Excited to command a room, align different agendas and be credible in all communication
Passion for data, customer experience, marketing automation and the technologies related to them
Success oriented and proactive

RESPONSIBILITIES

Be the expert on the customer’s business needs and how Attribute Data’s solutions will address them
Bring customer onboard – Own the full customer relationship and work tightly with the various Attribute Data functions to deliver on client’s needs
Develop a trusted advisor relationship with key customer executive sponsors and technical project leads such that all Attribute Data activities are closely aligned with the client’s business needs
Establish post-implementation adoption activities to closely monitor the success of our customers’ initiatives
Promotes retention and upsells our services – Design strategic account plans and then executing on those plans to increase service adoption, helping drive retention/expansion, and fostering excellent customer satisfaction metrics
Leverage internal tools to manage, track, and report on key customer information
Bring a positive, collaborative, team-oriented attitude
Able to proactively escalate any issues by monitoring customer health periodically.
Is a Customer advocate – Is proactive and passionate about customer success and everything it entails

REQUIREMENTS

5 years relevant work experience with demonstrated client-facing experience
Commercially savvy. Always thinking about how to retain/grow accounts and negotiate win-win outcomes
Strong technical acumen. Embraces technology and platforms. Able to understand and articulate Integrate related technical concepts & solutions at a high-level as well as at a tactical/functional level
Customer success oriented. Passionate about the discipline of customer success. Takes personal pride in and responsibility for the success AND satisfaction of their customers. Takes a proactive approach to their book of business
Excellent communicator. Excels in written, phone, and in-person communications. Enjoys presenting
Analytical thinker. Uses data and insights to drive plans and actions
High emotional IQ. Team player. Humble. Positive.
Previous experience with data management, marketing automation, CRM, or other similar technology platforms is desired (or a plus).

We require our candidates to take an aptitude test when they apply for the role.

Before doing so, please review the following link for a crash course on Web Analytics https://analytics.google.com/analytics/academy/course/6

Aptitude test: https://tinyurl.com/JobAtAttributeData

Internship

by Shen Li Tan on August 23, 2018 No comments

Jumpstart your career

Are you interested in gaining practical experience in preparation for a marketing science career? This is your opportunity to begin your professional journey with Attribute Data. Our internship program will provide you with the essential skills to give you a head start against your peers while giving you insights into the work you could be doing when you graduate.

Your role

As an intern, you will have the opportunity to experience our company culture and acquire skills that you will be able to apply anywhere. You won’t just be shadowing others—you’ll be in the mix right from the start. Your responsibilities may include addressing key business challenges, creating innovative offerings or developing business and technology solutions for business improvement. Your role assignment will be determined during the final interview process based on business needs, your personal strengths and your potential fit with any of the following areas:

Customer Intelligence
Technology Enablement
Project Excellence
Business Growth Optimisation

Basic Qualifications

Be in the final year of your undergraduate or postgraduate studies
Analytical and problem-solving skills
Strong communication and interpersonal skills
Flexibility and willingness to work on different projects

Our commitment to you

Training and development is highly personalized. You can upskill rapidly, continuously improve your expertise and stay ahead of the curve. We will mentor you in gaining certifications from Adobe, Google, Facebook and potentially other marketing technology platforms that we partner with. In addition, we offer a highly competitive rewards and benefits package.

Analytics Architect

by attributedata on August 7, 2018 No comments

Attribute Data Pte Ltd is a digital analytics & optimization consultancy that takes pride in providing discerning, entrepreneurial business teams the thinking, craft and horsepower needed to fully embrace digital analytics and site personalization practices to drive incremental results, higher customer satisfaction, organizational learning, and business transformation.

Responsibilities

What would you be doing?

· Define KPIs for a clients’ business

· Create a business requirements document (BRD) for analytics scoping

· Create a technical specification document that covers digital analytics

· Provide alternate approaches to a given business problem

· Demonstrate an ability to help clients consolidate data to obtain a holistic view of that data

· Explain the details of the implementation and reviews with the client developers

· Demonstrate an ability to leverage JavaScript and JavaScript libraries to support client efforts

· Validate the implementation (post-deployment) and confirm adherence to the technical specification

Requirements

Who are we looking for?

· 4 – 5 years’ experience in Digital Analytics

· 2 – 3 years’ experience in analytics implementation (for Adobe or Google Analytics)

· 2+ years’ experience defining, implementing, measuring, and reporting on KPIs for analytics in a data-driven environment

· Experience in a digital marketing agency or large scale implementation desired

· Demonstrates knowledge of Web technologies

· Proficient in and understands the marketing aspects of websites

· Has a basic understanding of predictive analysis

· Translate business requirements into technical specifications

With assistance you should also be able to create dashboards in the analytics tools and leveraging external tools such as Excel/ R/ Tableau, enable analytics implementation to leverage tag management tools (eg: Dynamic Tag Management/ Google Tag Manager/ Tealium) as the primary data deployment mechanism, and perform basic project management and account management tasks.

You should also be familiar with debugging tools (Charles, Fiddler), Microsoft Office suite of products, HTML, JavaScript. Knowledge of other programming languages (Java, Python, .NET platforms), jQuery and other JavaScript libraries is good to have.

Responsibilities

Requirements

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